Policy Effective Terms

This Guest Liability and Indemnification Disclaimer Policy takes effect immediately upon publication on this website and applies to all guests using our accommodation and related services.

Any updated version of this policy shall come into force instantly upon being published on this website, applicable to all new and current guests.

Core Guest Liabilities

1. Guests shall properly keep their personal belongings and valuables. The company shall not be liable for the loss or damage of personal belongings caused by improper storage. If any loss of property or suspicious situation is found, guests must inform the company in writing within 24 hours to facilitate verification.

2. Guests shall take good care of all facilities and equipment in the homestay (including room supplies, shared kitchen, laundry and drying equipment, cycling storage and repair tools, etc.), and shall not intentionally damage, disassemble or take them away without permission. If any damage to facilities or equipment is caused, guests must confirm compensation matters with the company within 24 hours and bear the corresponding maintenance or compensation costs.

3. Guests shall abide by the public order of the homestay, and shall not engage in illegal, irregular or disturbing activities in the homestay, nor arbitrarily accommodate non-booked personnel. If the guest’s behavior causes neighborhood complaints, public order chaos, property damage or legal liability, the guest shall bear full responsibility.

4. When using shared facilities (kitchen, laundry room, cycling storage area, etc.), guests shall abide by the usage rules and tidy up after use. Guests shall bear corresponding maintenance and compensation responsibilities for facility failures, safety hazards or losses caused by improper operation.

5. Guests shall check in and check out strictly in accordance with the time confirmed in the reservation. If they need to check in or check out in advance or delay, they must submit an application 24 hours in advance. Unauthorized overstay without consent will incur additional fees, and the company reserves the right to terminate the service.

Indemnification Obligations

1. Guests shall indemnify the company, its employees and third parties for any direct or indirect losses, damages, costs or legal liabilities caused by the guest’s violation of this policy, improper behavior, negligence or intentional misconduct.

2. If the guest’s behavior causes damage to the homestay’s facilities, equipment or public property, the guest shall indemnify the company for the full amount of the loss, including but not limited to maintenance fees, replacement costs and lost operating income.

3. If the guest’s behavior causes harm to other guests or third parties, the guest shall bear full indemnification responsibility for the injured party, and the company shall not be liable for any compensation or liability arising therefrom.

Disclaimer Terms

1. The company shall not be liable for any loss or damage caused by force majeure (such as natural disasters, public emergencies, government control, power outages, water cuts, etc.) that is beyond the company’s control.

2. The company shall not be liable for any personal injury, illness or property loss caused by the guest’s own physical condition, negligence, improper behavior or violation of relevant regulations.

3. The company shall not be liable for any loss caused by the guest’s failure to abide by the homestay rules, improper use of facilities or unauthorized use of non-booked services.

4. For temporary service interruptions (such as routine facility maintenance) not caused by the company’s intent or gross negligence, the company will notify guests 12 hours in advance (except in emergency situations) and shall not bear additional indemnification liability.

5. The company shall not be liable for any loss of personal belongings caused by theft, robbery or other criminal acts by third parties, unless such loss is directly caused by the company’s gross negligence.

Dispute Resolution

If a dispute arises between a guest and the company regarding liability determination, indemnification or other related matters, the guest must submit relevant claims and evidence in writing within 3 working days after the dispute occurs. The company will reply and negotiate for settlement within 3 to 5 working days. If the negotiation fails, both parties may resolve it through legal channels.